Clear WiMAX

My excitement over Clear WiMAX service being available in my area turned to disappointment when I tried to purchase the Basic Home service online and the form wouldn’t work in Chrome or Explorer. I HATE calling customer service departments, for anything! But since the form wouldn’t work I had to call–still giving Clear the benefit of the doubt to this point, knowing that technical glitches are common, yet hoping this wasn’t an indication of their overall service. Well, the representative I reached via phone pretty much dashed any remaining hope. HE WAS A TOTAL MORON. He was as professional as you’d expect a half-stoned surfer dude to be. He laughed off my problems with the online form: “Whoaaaaa…really? That’s WEIRD!” I would not have been at all surprised if he had also exclaimed, “That’s GNARLY!” No apologies. No timeline for resolution. He offered to set up my account online, which I was hesitant to do but decided to proceed–until he tried to upsell me, claiming the $20/month Basic Home plan doesn’t exist without a 2-year contract. I told him the details of the plan I had attempted to purchase online: $20/month + $5/month modem rental + no contract. He had never heard of it, exclaiming again, “Whoaaa…really? That’s WEIRD!” 

Okay Clear. You’re clearly a disappointment. I was so excited to think of ditching my Comcast (aka Communistcast) cable service, which practically forces you to buy the “bundle.” Sure, they offer a great internet rate, but it’s only that price if you get the cable tv and phone too! I tried to switch to Qwest DSL and experienced the same sort of idiotic customer service (I think it was the same guy from Clear) and repeated attempts at upsell trickery (every time they’d call to “confirm” the order, suddenly the monthly rate would increase by $20 or more). 

I welcome  feedback on anyone’s experience with Clear WiMAX service. Should I trust them to save me from the clutches of Comcast?